Last updated: September 19, 2026

These Terms of Service ("Terms") govern your access to and use of orthava.com (the "Site") and any purchase you make from us. The Site is operated by VINDI LLC, a Wyoming limited liability company doing business as Orthava ("Orthava", "we", "us", "our").

By browsing the Site, creating an account, or placing an order, you agree to these Terms. If you do not agree with them, please do not use the Site.

1. Who we are

VINDI LLC
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Email: contact@orthava.com

The Site is hosted by Shopify Inc. Payments are processed by our payment providers; we never store your full card details.

2. Eligibility

You must be at least 18 years old, or the age of majority in your state, to place an order. By ordering, you confirm that you meet this requirement and that the information you provide is accurate and complete.

We currently sell and ship to addresses within the United States only. We do not accept orders for delivery outside the United States.

3. Our products are not medical devices

Orthava sells comfort and foot-care products. Our products are not medical devices, and nothing on this Site is medical advice.

Product descriptions, guides, blog articles and customer comments are provided for general information only. They are not intended to diagnose, treat, cure or prevent any disease or condition, and they are not a substitute for advice from a licensed physician, podiatrist or other qualified healthcare professional.

Results vary from one person to another. If you have a medical condition, are pregnant, have diabetes, circulatory problems, neuropathy, an open wound, or are under medical treatment, consult a healthcare professional before using any of our products. Stop using a product and seek professional advice if you experience pain, irritation, numbness or any adverse reaction.

4. Products, descriptions and availability

We do our best to describe our products accurately and to display colors and images faithfully. We cannot guarantee that your screen shows colors exactly as they appear in person, and small variations in dimensions, materials or packaging may occur.

Products are offered while supplies last. We may change, limit or discontinue any product or offer at any time, without notice and without liability to you.

We reserve the right to limit the quantity of any product sold to a single customer, household or order.

5. Prices and payment

All prices are shown in U.S. dollars (USD) and exclude applicable sales tax, which is calculated and displayed at checkout where required.

Prices may change at any time. The price that applies to your order is the price displayed at the moment your order is confirmed.

Payment is taken when you place your order. By submitting payment information, you represent that you are authorized to use the payment method provided.

We may refuse or cancel any order, in whole or in part, including after an order confirmation has been sent, for reasons such as a pricing or description error, suspected fraud, a resale or bulk-purchase pattern, an unserviceable address, or unavailability of the product. If we cancel an order you have already paid for, we will refund you in full to the original payment method.

6. Order confirmation

An order confirmation email acknowledges that we have received your order. It does not constitute acceptance of your order. The contract between you and Orthava is formed when we ship the products.

7. Shipping and delivery

We ship to all 50 U.S. states. Shipping is a flat $4.95 on orders under $50 and free on orders of $50 and over.

Orders are processed within 1 to 2 business days and delivered within 5 to 10 business days after processing. These are estimates, not guarantees. Carrier delays, public holidays and peak periods may extend them.

Exceptionally, some orders may take 2 to 3 weeks to arrive. This can happen during peak seasons, in the event of a carrier backlog or customs inspection, when an item is temporarily out of stock and shipped separately, or when delivery is to a remote area. A delivery time longer than our usual estimate, on its own, does not entitle you to cancel a shipped order or to open a payment dispute. If your order has not arrived after 3 weeks, contact us at contact@orthava.com and we will investigate with the carrier and put things right.

You are responsible for providing a complete and accurate shipping address. We are not responsible for delays, non-delivery or loss resulting from an incorrect or incomplete address, or from a package left at an address you provided.

Title and risk of loss pass to you when the carrier takes possession of the package. Full details are set out in our Shipping & Delivery page, which forms part of these Terms.

8. Returns and refunds

We offer a 30-day return policy on eligible items. Returns must be approved by our customer service team before being shipped back, and return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.

The complete conditions are set out in our Refund Policy, which forms part of these Terms.

9. Promotions, discounts and offers

Promotional codes and offers are valid for the period and under the conditions stated at the time they are published. They cannot be combined unless expressly stated, have no cash value, and cannot be applied retroactively to an order already placed.

We may cancel or modify a promotion at any time, and we may void a discount that we reasonably believe has been obtained or used improperly.

10. Your account

If you create an account, you are responsible for keeping your credentials confidential and for all activity that takes place under your account. Tell us promptly at contact@orthava.com if you believe your account has been used without your permission.

We may suspend or close an account that we reasonably believe is being used in breach of these Terms.

11. Acceptable use

You agree not to use the Site or its content for any unlawful purpose, and in particular not to: violate any law or regulation; infringe our intellectual property rights or those of a third party; submit false or misleading information; upload or transmit viruses or any malicious code; collect or track the personal information of others; scrape, crawl, spider or otherwise harvest the Site; interfere with or circumvent the security features of the Site; or use the Site to send unsolicited commercial messages.

We may terminate your access to the Site for breach of this section.

12. Reviews, comments and other submissions

If you send us reviews, photos, comments, ideas or other material, you grant Orthava a worldwide, non-exclusive, royalty-free, perpetual and transferable license to use, reproduce, adapt, publish and display that material in connection with our business, without compensation to you.

You are responsible for the material you submit. It must be accurate, must not be unlawful, defamatory, obscene, or infringe the rights of any third party, and must not contain a virus or malicious code. You may not submit material under a false identity or impersonate another person.

We are not obliged to publish, keep or monitor any submission, and we may edit or remove any submission at our discretion.

13. Intellectual property

The Site and its content, including text, images, graphics, logos, icons, page layouts and the Orthava name and brand, are owned by VINDI LLC or licensed to it, and are protected by United States and international intellectual property laws.

You may view and print content from the Site for your own personal, non-commercial use. Any other reproduction, distribution, modification, public display or commercial exploitation is prohibited without our prior written consent.

14. Third-party links and services

The Site may contain links to third-party websites and may use third-party tools and services. We do not control them, we do not endorse them, and we are not responsible for their content, products, accuracy or practices. Your use of a third-party website or tool is at your own risk and subject to that third party's own terms.

15. Errors and corrections

The Site may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any error and to change or update information, including after you have submitted an order, and to cancel an order affected by such an error.

Except as required by law, we undertake no obligation to update information on the Site, and no update to the Site should be taken to mean that all information on it has been reviewed.

16. Privacy

Your use of the Site and your purchases are also governed by our Privacy Policy, which explains what personal information we collect, how we use it, and the choices available to you. The Privacy Policy forms part of these Terms.

17. Disclaimer of warranties

Except where prohibited by law, the Site, its content and our products are provided "as is" and "as available", without warranties of any kind, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title and non-infringement.

We do not warrant that the Site will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the results obtained from the use of our products will meet your expectations.

Some states do not allow the exclusion of certain warranties, so parts of this section may not apply to you.

18. Limitation of liability

To the maximum extent permitted by law, Orthava and VINDI LLC, and their members, officers, employees, suppliers and service providers, shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, including lost profits, lost revenue, lost data or loss of goodwill, arising out of or in connection with your use of the Site or any product purchased from us, whether based in contract, tort, strict liability or any other theory, and even if we have been advised of the possibility of such damages.

To the maximum extent permitted by law, our total aggregate liability arising out of or in connection with your use of the Site or any product purchased from us shall not exceed the amount you actually paid for the product giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by our negligence or for fraud. Some states do not allow certain limitations of liability, so parts of this section may not apply to you.

19. Indemnification

You agree to indemnify, defend and hold harmless VINDI LLC, Orthava and their members, officers, employees, suppliers and service providers from any claim, demand, loss, liability or expense, including reasonable attorneys' fees, arising out of your breach of these Terms or of any law, or your violation of the rights of a third party.

20. Chargebacks, payment disputes and abusive claims

Contact us first. If anything is wrong with your order, email us at contact@orthava.com before taking any other step. We answer every message and we work in good faith to resolve problems. Almost every issue is settled this way.

Chargebacks. Filing a chargeback with your bank or card issuer without contacting us first, or filing one for an order that was delivered as described, is a breach of these Terms. In that case we will dispute the chargeback and submit the evidence in our possession, which may include order records, carrier tracking and delivery confirmation, IP and device data associated with the order, and our correspondence with you.

Abusive claims. We take fraudulent and abusive claims seriously. The following are considered abusive and are not covered by our guarantee or our Refund Policy:

• Claiming an order was not received when the carrier's records show it was delivered to the address you provided.
• Claiming an item is damaged, defective or incorrect without providing the photos of the product and packaging that our Refund Policy requires, or providing photos that do not correspond to the item shipped.
• Requesting a refund or a replacement while keeping the item, after an approved return has not been sent back within a reasonable period.
• Returning an item that has been used, washed, altered or damaged after delivery, or returning a different item from the one ordered.
• Repeatedly ordering and claiming a refund on a pattern that shows the guarantee is being used as a way to obtain products for free.
• Obtaining or using a discount, promotional code or guarantee by misrepresentation, or creating multiple accounts to do so.

What we may do. Where we reasonably determine, on the evidence available to us, that a claim is fraudulent or abusive, we may decline the refund or replacement, require a signature or proof of delivery on future orders, cancel pending orders, close the associated account, refuse to sell to you in the future, and recover from you the costs we incurred, including shipping, payment-processing and dispute fees, to the extent permitted by law. We may also report suspected payment fraud to our payment providers and to the competent authorities.

Your rights are not affected. Nothing in this section limits your rights under our Refund Policy for a genuine claim, nor any right you have under applicable consumer protection law. This section is directed at deliberate abuse, not at customers with a real problem. A claim we decline can be raised again with additional evidence, and you may use the dispute resolution procedure in section 22.

21. Termination

These Terms remain in effect for as long as you use the Site. We may terminate or suspend your access at any time, without notice, if we reasonably believe you have breached them. Any provision that by its nature should survive termination, including sections 12, 13, 17, 18, 19 and 22, will survive.

22. Governing law and dispute resolution

Governing law. These Terms and any dispute arising out of them or out of your use of the Site are governed by the laws of the State of Wyoming, United States, without regard to its conflict of law rules.

Informal resolution first. Before starting any formal proceeding, you agree to contact us at contact@orthava.com and to allow us 30 days to resolve the matter informally.

Binding arbitration. If the matter is not resolved, you and Orthava agree that any dispute shall be resolved by final and binding individual arbitration administered in accordance with the rules of a recognized U.S. arbitration provider, seated in the State of Wyoming, rather than in court. The arbitrator's decision may be entered as a judgment in any court of competent jurisdiction.

Class action waiver. You and Orthava agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective or representative proceeding.

Small claims exception. Either party may bring an individual claim in small claims court if it qualifies.

If the class action waiver is found unenforceable, the arbitration agreement in this section shall be void in its entirety, and any dispute shall be brought exclusively before the state or federal courts located in the State of Wyoming.

23. General

Entire agreement. These Terms, together with our Privacy Policy, Refund Policy, Shipping & Delivery page and Legal Notice, constitute the entire agreement between you and Orthava and supersede any prior agreement or understanding.

Severability. If any provision is found unlawful or unenforceable, it shall be severed and the remaining provisions shall remain in full force.

No waiver. Our failure to enforce any provision is not a waiver of that provision.

Assignment. You may not assign these Terms. We may assign them, in whole or in part, in connection with a merger, acquisition or sale of assets.

Force majeure. We are not liable for any failure or delay caused by events beyond our reasonable control, including natural disasters, strikes, carrier failures, supplier failures, war, epidemics or government action.

Electronic communications. You consent to receive communications from us electronically, and you agree that electronic communications satisfy any legal requirement that a communication be in writing.

24. Changes to these Terms

We may update these Terms at any time by posting a revised version on this page and updating the "Last updated" date. Changes take effect when posted. It is your responsibility to review this page periodically. Your continued use of the Site after a change is posted means you accept the revised Terms.

25. Contact

Questions about these Terms should be sent to:

VINDI LLC (Orthava)
30 N Gould St, Ste R
Sheridan, WY 82801
United States
contact@orthava.com