SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you buy something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, your address and your email address.

When you browse our store, we also automatically receive your computer's Internet Protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (where applicable): With your permission, we may send you emails about our store, our new products and other updates.

SMS marketing (where applicable): With your permission, we may send you text messages about our store, our new products and other updates. Updates include checkout reminders. Webhooks are used to trigger the Checkout Reminders messaging system.

SECTION 2 - CONSENT

How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange a delivery or return a purchase, we assume that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, such as marketing, we will either ask you directly for your express consent or give you the option to decline.

How do I withdraw my consent?

If, after opting in, you change your mind, you may withdraw your consent for us to contact you, and for the continued collection, use or disclosure of your information, at any time, by contacting us at contact@orthava.com.


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our terms of service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify's data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. That data is encrypted in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. Once it is complete, your purchase transaction information is deleted.

All direct payment gateways follow the standards set by PCI-DSS, managed by the PCI Security Standards Council, which is a joint effort of brands such as Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more information, you can also read Shopify's terms of service (https://www.shopify.com/legal/terms) or its privacy statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers we use only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we must provide to them for your purchase transactions. For these providers, we recommend that you read their privacy policies so you can understand how your personal information will be handled by them.

In particular, remember that some providers may be located in a jurisdiction different from yours or ours, or may have facilities located in such a jurisdiction. So if you choose to proceed with a transaction that involves the services of a third-party service provider, your information may be subject to the laws of the jurisdiction or jurisdictions in which that service provider or its facilities are located.

For example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, your personal information used to complete that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

As soon as you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this privacy policy or by our website's terms of service.

Links

When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and we encourage you to read their privacy statements.

Google Analytics: Our store uses Google Analytics to help us learn who visits our site and which pages are viewed.

Data sharing with third parties

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, that information is encrypted using SSL (Secure Socket Layer) technology and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and apply other generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of the cookies we use. We have listed them here so that you can choose whether you want to opt out of cookies or not. _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider's internal stats tracker to record the number of visits _shopify_uniq, no data held, expires at midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer. cart, unique token, persistent for 2 weeks, stores information about the contents of your cart. _secure_session_id, unique token, sessional storefront_digest, unique token, indefinite If the store has a password, this is used to determine whether the current visitor has access. PREF, persistent for a very short period, set by Google and used to know who visits the store and from where.

We place great importance on your privacy and on the information you agree to share as part of our SMS marketing service. We use this information to send you SMS notifications (for your order, including abandoned checkout reminders), SMS marketing offers and transactional texts, including review requests from us.

Our website uses cookies to keep track of the items you put in your cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages by SMS.

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and that you have given us your consent to allow any minor dependent of yours to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so we invite you to review it frequently. Changes and clarifications take effect immediately after they are posted on the site. If we make material changes to this policy, we will notify you here that it has been updated, so that you know what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it. If our store is acquired by or merged with another company, your information may be transferred to the new owners so that we can continue selling products to you.

SECTION 10 - SMS MARKETING

We place great importance on your privacy and on the information you agree to share as part of our SMS marketing service. We use this information to send you text notifications (for your order, including abandoned order reminders), text marketing offers and transactional texts, including feedback requests from us.

Our website uses cookies to keep track of the items you put in your cart, including when you have abandoned your order. This information is used to determine when to send cart reminder messages by SMS.

QUESTIONS AND CONTACT INFORMATION

If you would like to access, correct, amend or delete any personal information we hold about you, file a complaint or simply obtain more information, contact our privacy compliance officer at contact@orthava.com.