FAQs
🛍 How do I place an order on Orthava?
It is very simple! Click the "Add to cart" button on the product page, then click "Proceed to checkout" to complete your order.
💳 What payment methods do you accept?
We accept payments by VISA, MasterCard and American Express. You can also pay with PayPal.
🔒 Is my information secure?
Absolutely! The security of our customers is our priority. All payments are secured through our trusted partners Stripe and PayPal.
🚚 What are your delivery times?
All orders are shipped within 1 to 2 business days (Monday through Friday), then delivered within 5 to 10 business days. In total, expect your order about 6 to 12 business days after you place it.
💵 How much does shipping cost?
Shipping is free on every order of $50 or more. Below $50, it is a flat $4.95, whatever the size of your order. We ship to all 50 U.S. states and there are no hidden fees.
📦 How do I track my package?
You can track your package in real time with your order number (sent to you by email) in our "Order Tracking" section or by clicking here.
🔙 What is your return policy?
If there is a problem when you receive your order, you can send your products back to our facility by mail.
Please read our Refund and Return Policy for more details. To start a return, contact us at contact@orthava.com with "[RETURN]" in the subject line of your email.
👍 What are your guarantees?
All our products are guaranteed against defects on delivery. If your product is defective or damaged when it arrives, contact us at contact@orthava.com with "[RETURN]" in the subject line of your email.