Shipping & Delivery
Shipping information
We process orders within 1 to 2 business days after confirmation. Orders ship Monday through Friday, excluding weekends and holidays. Saturday delivery is not guaranteed.
Once your order ships, you will receive a shipping confirmation email with your tracking number and a tracking link within 48 hours.
You can track your order at any time using the link sent by email or by contacting our customer service.
Shipping rates
We ship to all 50 U.S. states. Our rates are flat and shown in U.S. dollars.
| Order total | Shipping cost | Delivery time |
|---|---|---|
| Under $50 | $4.95 | 5 to 10 business days |
| $50 and over | Free | 5 to 10 business days |
There are no hidden fees. The exact amount is confirmed at checkout before you pay.
Carriers
Orders are shipped with reliable carriers and local postal services, depending on the destination.
Packages may be handed over to local last mile delivery partners to make sure they are delivered efficiently in the destination area.
Delivery times
We currently ship to the United States only.
Orders are processed within 1 to 2 business days, then delivered within 5 to 10 business days. In total, expect your order about 6 to 12 business days after you place it.
Delivery times can vary depending on order handling and local postal services. Public holidays and peak periods may add a few days.
Exceptionally, some orders may take 2 to 3 weeks to arrive. This can happen during peak seasons, in the event of a carrier backlog or customs inspection, when an item is temporarily out of stock and shipped separately, or when delivery is to a remote area. If your order has not arrived after 3 weeks, contact us at contact@orthava.com and we will investigate with the carrier and put things right.
Important information
- Correct address: An incomplete or incorrect address can delay the handling of your order. Please check your shipping and billing information before you confirm your order.
- Delivery location: Most packages are delivered to your mailbox or left at your door. If the carrier decides the spot is not secure, the package may be held at a local post office or rescheduled for another delivery attempt.
- Taxes and customs duties: Customers are responsible for any customs duties, taxes or other fees charged by local authorities. These fees are not collected by Orthava and cannot be refunded.
- Incorrect address: It is the customer's responsibility to provide a correct shipping address. To request a change, contact us right away at contact@orthava.com. If the package has already shipped, we have to wait for it to come back to our warehouse before we can ship it again or issue a refund.
- Returns: Return shipping costs to Orthava are paid by the customer. Please read our Return Policy for more details.
Contact us
Opening hours
Monday to Friday: 9:00 AM to 5:00 PM